Terms and conditions

Booking conditions:

1) A minimum booking of 3 nights is requested.

2) Check-in: 2 pm – 8 pm ; check out: until 11:30 am.

3) Smoking is not allowed in the building and the guest rooms.

4) Pets are not allowed.

5) The reservation is only valid after the advance of 30% of the total accommodation cost has been transferred to account:

 

Owner EKXPERT LEISURE LDA
RUA LUIS DE FREITAS BRANCO 42-D
1600-491 – LUMIAR
LISBOA
BANK CREDITO AGRICOLA
IBAN PT50 0045 5138 4036 0059 1139 0
SWIFT CCCMPTPL

The balance to be paid at the latest on arrival. The guest must be able to show the approved transfer.

6) The advertised room rates always include VAT, tourist tax and cleaning.

7) In case of cancellation up to 2 weeks before the planned stay, we will refund the deposit minus an administrative cost of € 40.
If you cancel after this period, unfortunately we can no longer grant a refund.

8) In the event of late arrival or early check-out, the full amount must be paid to the accomodation.

9) Promotions and discounts cannot be combined. These discounts do not apply when a booking has already been made under promotional conditions.

10) Would you like to book several rooms at the same time?

If you book outside a promotional period, you will receive a discount on
the room rate when booking at least 2 rooms. Contact Ellen (ellen@casasdahelena.eu) for a proposal.